Tourism and Travel Agency Operations Course (TOBTAB)
Travel and Tours Management Course (TTMC) & Travel and Tours Enhancement Course (TTEC)
Course Objectives
  1. To improve the quality of services offered in order to enhance tourist satisfaction.
  2. To ensure that travel and tour agency operators are always equipped with the latest and relevant information on current issues as well as the direction of the Ministry of Tourism, Arts and Culture Malaysia.
  3. To encourage the practice of continuous education.
  4. To serve as a platform for local tourism industry operators to provide feedback on current issues related to the tourism industry.
Course Information Summary
NO. ITEM TRAVEL AND TOURS MANAGEMENT COURSE TRAVEL AND TOURS ENHANCEMENT COURSE
1. ABBREVIATION TTMC TTEC
2. APPLICATION TYPE NEW LICENCE APPLICATION LICENCE RENEWAL APPLICATION
3. LICENCE CATEGORY
  1. INBOUND;
  2. OUTBOUND;
  3. TICKETING;
  4. OR ANY COMBINATION OF THE ABOVE LICENSING CATEGORIES.
4. COURSE DURATION 2 DAYS 1 DAY
5. COURSE FEE RM 800 / PERSON RM 350 / PERSON
6. COURSE PARTICIPANTS (minimum one representative from each company) Key personnel – CEO / COO / DIRECTOR / GM Key personnel – CEO / COO / DIRECTOR / GM / MANAGERIAL LEVEL
7. COURSE PROVIDER ASSOCIATION OF TOURISM TRAINING INSTITUTE OF MALAYSIA (ATTIM) ILP RECOGNISED BY THE MINISTRY
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The Umrah Management Strengthening Course is a Government initiative under the Umrah Regulatory Council (MKSU). The purpose of organizing the KPPU is to strengthen the governance of umrah management following the increase and prevalence of umrah package fraud cases. According to statistics collected by the Malaysian Consumer Claims Tribunal (TTPM) from 2012 to 2015, a total of 2761 victims were defrauded with accumulated losses exceeding RM19 million. Therefore, the KPPU was introduced as a prerequisite before companies can be granted a special umrah license. Among the objectives of the KPPU are:

  • As a prerequisite for special umrah licensing requirements.
  • Standardize the overall handling and management of Umrah.
  • Improve the professionalism of umrah management agencies.
  • Producing skilled and integrity-based Umrah managers and guides.

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