Mesra Malaysia
- The Mesra Malaysia Course is a new module developed to replace the We Are The Host (WATH) module, which had been used since 2014;
- The module was developed to provide comprehensive training to front-line personnel who are directly or indirectly involved in the tourism industry; and
- This course is a mandatory prerequisite for tourist guides before they can be licensed by the Ministry of Tourism, Arts and Culture Malaysia (MOTAC).
- To provide tourism industry players and front-line personnel with exposure to the current direction of Malaysia’s tourism industry;
- To enhance understanding of the importance of customer service and strengthen the skills required to deliver excellent service;
- To help participants understand the communication process, communication barriers and the use of more effective communication techniques; and
- To create awareness and share information on the latest tourism products.
- This is a one-day course that is open to front-line personnel, tourism industry players and individuals who are directly or indirectly involved in the tourism industry;
- Only trained instructors accredited as Mesra Malaysia Master Trainers by the Ministry of Tourism, Arts and Culture Malaysia are permitted to conduct this training; and
- Each participant who completes the course will receive a Course Participation Certificate from MOTAC.
ECO-Host
Eco-Host Malaysia was introduced by the Ministry of Tourism, Arts and Culture Malaysia to raise public awareness of the importance of protecting and conserving the environment. Eco-Host also aims to educate the public about current environmental conditions and how human activities affect natural ecosystems.
By attending the Eco-Host course, participants will gain a better understanding of the relationship between tourism and the environment, including local communities, as well as the importance of ecotourism and environmental responsibility.
The Eco-Host course is conducted by trained instructors and is offered at a fee of RM100.00. Upon completing the course, participants will receive an Eco-Host lapel pin and certificate in recognition of their successful completion.
Urutan Malaysia
Urutan Malaysia is a distinctive massage concept developed by local professional massage practitioners, incorporating the finest techniques from Malaysia’s diverse ethnic traditions.
It embodies the spirit and soul of Malaysia through a holistic combination of healing techniques, rituals, treatment formulations, music and ambience.
Urutan Malaysia is more than just a spa treatment. It is a cultural narrative that connects traditional healing with contemporary approaches, positioning it as an internationally recognised wellness tourism product.
To establish Urutan Malaysia as an internationally recognised massage that represents Malaysia’s multicultural identity and serves as the country’s signature massage.
To develop, nurture and standardise Urutan Malaysia practices as Malaysia’s official national massage.
To promote the growth of the local spa industry through the adoption, ownership and commercialisation of Urutan Malaysia at both domestic and international levels.
- Herbal Foot Soak – Opens energy pathways and promotes relaxation.
- Qi Gong Breathing – Regulates breathing to achieve inner balance.
- Indian Head Massage – Relieves stress and calms the nervous system.
- Malay Massage – Focuses on the muscles and blood circulation.
- Indigenous Community Massage – Restores flexibility and revitalises the body.
- Chinese Reflexology – Promotes internal organ balance through reflex points.
A blend of herbs such as betel leaf, ginger, lemongrass and cloves, representing Malaysia’s diverse traditional healing heritage.
