FAQs

FAQs
Soalan Lazim (FAQ) Berkaitan Gelembung Pelancongan Projek Rintis Pulau Langkawi

Soalan Lazim (FAQ) Berkaitan Gelembung Pelancongan Projek Rintis Pulau Langkawi

Soalan Lazim (FAQ) Berkaitan Pembukaan Semula Sektor Pelancongan

Soalan Lazim (FAQ) Berkaitan Pembukaan Semula Sektor Pelancongan

1. Bagaimana cara untuk memohon pengelasan spa / PUK?
Permohonan boleh dibuat secara manual dengan memuat turun borang melalui laman sesawang Portal Kementerian Pelancongan, Seni dan Budaya Malaysia iaitu motac.gov.my

2. Bagaimana pemeriksaan pengelasan dilaksanakan?
Pengelasan boleh dijalankan secara pemeriksaan fizikal bagi permohonan pengelasan baharu. Manakala bagi permohonan pengelasan semula, pemeriksaan dijalankan secara penilaian kendiri oleh pihak premis. Sekiranya pihak MOTAC tidak berpuas hati dengan hasil laporan yang dikemukakan oleh pihak premis, pemeriksaan kali kedua secara fizikal boleh dilaksanakan oleh pihak MOTAC.

3. Adakah terdapat sebarang caj pembayaran dikenakan bagi permohonan pengelasan spa / PUK?
Tiada sebarang caj dikenakan buat masa sekarang.

4. Adakah Sijil Penggredan mempunyai tempoh sah laku ?
Tempoh sah laku Sijil Penggredan adalah selama 3 tahun.

5. Bilakah pemohon boleh mengemukakan permohonan pengelasan semula?
Pemilik atau Pengusaha hendaklah mengemukakan permohonan pengelasan semula 3 bulan sebelum sijil penggredan tamat. Permohonan yang dikemukakan hendaklah lengkap, teratur dan sempurna.

6. Apakah kesan sekiranya permohonan pengelasan dibuat selepas tamat tempoh sijil penggredan?
Kegagalan mengemukakan permohonan mengikut tempoh yang ditetapkan akan menyebabkan kelewatan pengeluaran Sijil Penggredan dan menjejaskan urusan yang berkaitan.

7. Bagaimana untuk mendapatkan salinan sijil sekiranya berlaku kehilangan Sijil Penggredan spa / PUK?
Pemohon boleh membuat permohonan penggantian sijil di Bahagian Pelesenan Pelancongan, Ibu Pejabat Putrajaya dengan mengemukakan surat permohonan ataupun e-mel kepada pelesenan@motac.gov.my dengan menggunakan e-mel rasmi premis.

8. Di manakah maklumat mengenai spa / PUK yang telah diberikan penggredan oleh MOTAC boleh diakses?
Senarai penggredan (Rated spa/ PUK) boleh dirujuk di dalam laman sesawang rasmi MOTAC (motac.gov.my).

9. Sekiranya premis tidak berpuas hati dengan keputusan penggredan yang diberikan, adakah premis boleh mengemukakan rayuan?
Pihak premis hendaklah mengemukakan rayuan dalam tempoh 21 hari daripada surat keputusan permohonan pengelasan dikeluarkan oleh kementerian.

10. Adakah permohonan rayuan masih boleh dibuat selepas tempoh 21 hari?
Tidak.

Permohonan rayuan hanya boleh dibuat sekali sahaja dalam tempoh 21 hari daripada tarikh keputusan Mesyuarat Panel Pengelasan Spa dan PUK. Walau bagaimanapun, pemohon boleh mengemukakan permohonan pemeriksaan semula premis selepas tempoh satu (1) tahun daripada tarikh keputusan mesyuarat.

11. Adakah pihak premis masih boleh membuat rayuan semula selepas memperoleh keputusan rayuan terdahulu?
Tidak, keputusan rayuan adalah muktamad dan rayuan hanya boleh dibuat sekali sahaja.

12. Adakah MOTAC akan mengeluarkan sijil penggredan baharu selepas keputusan permohonan rayuan?
Ya.
Surat Keputusan dan Sijil Penggredan baharu akan dikeluarkan kepada premis yang berjaya memperoleh penggredan baharu. Manakala bagi premis yang masih kekal dengan penggredan sedia ada, hanya surat makluman keputusan sahaja yang akan dikeluarkan.

13. Adakah sijil penggredan baharu akan dikeluarkan apabila berlaku pertukaran pemilik atau nama baharu premis?
Ya, Sijil penggredan baharu akan dikeluarkan bagi tujuan pertukaran pemilik atau nama baharu premis. Tiada caj fi dikenakan setakat ini.

14. Bagaimanakah pihak premis boleh mendapatkan dokumen berhubung Penilaian Kendiri?
Dokumen-dokumen berhubung Penilaian Kendiri boleh dirujuk di dalam laman sesawang rasmi MOTAC (motac.gov.my).

15. Apakah dokumen yang diperlukan bagi pemeriksaan secara Penilaian Kendiri?
Pemohon perlu muat turun dokumen-dokumen berikut dan mengemukakan kepada Pejabat MOTAC Negeri di mana premis berkenaan beroperasi :

  1. Borang Senarai Semak Permohonan Pembaharuan Pengelasan;
  2. Borang Penilaian/Pemeriksaan Pengelasan;
  3. Laporan Pemeriksaan Pengelasan;
  4. Laporan Gambar Pemeriksaan Pengelasan; dan
  5. Surat Aku Janji Pengelasan.


16. Berapakah bilangan panel pemeriksa semasa pemeriksaan penilaian kendiri dilaksanakan oleh pihak premis?
Panel pemeriksa hendaklah terdiri daripada sekurang-kurangnya adalah tiga (3) panel pemeriksa termasuk Ketua Pemeriksa yang dilantik oleh premis berkenaan. Ketua Panel dan ahli panel boleh terdiri daripada pemilik atau pihak pengurusan yang menguruskan spa/ PUK berkenaan. Mereka yang dilantik hendaklah mempunyai pengalaman dalam bidang pengelasan spa / PUK.

17. Bilakah pihak premis akan menerima keputusan penggredan?
Keputusan akan dikeluarkan dalam tempoh tujuh (7) hari bekerja setelah Mesyuarat Panel Pengelasan Spa dan PUK bersidang.

PENDAFTARAN PREMIS PENGINAPAN PELANCONG

1. Adakah MOTAC mengeluarkan Lesen Operasi Perniagaan Premis Penginapan?
Tidak.
Lesen Operasi Perniagaan Premis Penginapan dikeluarkan oleh Pihak Berkuasa Tempatan (PBT) masing-masing. MOTAC hanya bertanggungjawab mendaftar dan mengelaskan (rating) Premis Penginapan Pelancong.

2. Adakah pemilik premis boleh menjalankan perniagaan selepas berdaftar di bawah kementerian?
Pendaftaran di bawah MOTAC bukan merupakan kelulusan Lesen Operasi Perniagaan kepada premis untuk menjalankan perniagaan. Pendaftaran ini bertujuan untuk membantu pihak kementerian mendapatkan maklumat dan data bagi merancang dasar-dasar pelancongan negara.

3. Siapakah yang perlu memohon pendaftaran Premis Penginapan Pelancong?
Mana-mana orang yang menjalankan atau mengendalikan premis penginapan hendaklah memohon kepada Pesuruhjaya Pelancongan untuk pendaftaran premis itu sebagai Premis Penginapan Pelancong.

4. Bagaimana cara untuk memohon pendaftaran Premis Penginapan Pelancong?
Pemohon boleh mendaftarkan premis secara atas talian melalui Sistem Pelesenan Industri Pelancongan (SPIP) iaitu www.spip.gov.my

5. Adakah terdapat sebarang pembayaran bagi permohonan pendaftaran Premis Penginapan Pelancong?
Ya.
Bayaran proses pendaftaran akan dikenakan sebanyak RM70 di mana fi memproses ialah RM20 dan fi pengeluaran Sijil Pendaftaran sebanyak RM50.
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6. Adakah Sijil Pendaftaran Premis Penginapan Pelancong mempunyai tempoh sah laku?
Tiada tempoh sah laku bagi Sijil Pendaftaran kerana pendaftaran hanya perlu dibuat sekali sahaja. Walaubagaimanapun bagi memastikan maklumat yang berada dalam data MOTAC adalah tepat dan teratur, premis hendaklah bertanggungjawab untuk memaklumkan kepada pihak MOTAC dalam keadaan berikut:

  1. premis telah berhenti operasi secara kekal atau sementara;
  2. pertukaran pemilik;
  3. pertukaran nama premis; dan
  4. pertambahan atau pengurangan bilik penginapan.

7. Apakah tindakan yang perlu dilakukan oleh pemohon sekiranya berlaku pertukaran pemilik atau nama baharu Premis Penginapan Pelancong?
Pemilik atau Nama Baharu premis perlu membuat permohonan pendaftaran semula melalui Sistem Pelesenan Industri Pelancongan (SPIP) www.spip.gov.my.

8. Adakah terdapat sebarang caj yang dikenakan sekiranya pemohon mengemukakan pendaftaran semula apabila berlaku pertukaran pemilik atau pengurusan?
Ya.
Caj yang akan dikenakan kepada pemohon ialah fi memproses sebanyak RM20 bersama-sama dengan fi pengeluaran Sijil Pendaftaran Baharu sebanyak RM50.

9. Bagaimana untuk mendapatkan salinan sijil sekiranya berlaku kehilangan Sijil Pendaftaran Premis Penginapan Pelancong?
Pemohon boleh membuat permohonan penggantian sijil di Bahagian Pelesenan Pelancongan, Ibu Pejabat Putrajaya dengan mengemukakan surat permohonan ataupun emel kepada pelesenan@motac.gov.my dengan menggunakan emel rasmi premis. Fi sebanyak RM70 termasuk fi proses akan dikenakan bagi penggantian sijil.

10. Sekiranya terdapat aduan, adakah Kementerian boleh mengambil tindakan?
Kementerian hanya boleh mengambil tindakan sekiranya aduan dibuat secara rasmi berserta bukti yang kukuh dan perkara yang diadu berada di bawah kawal selia Kementerian. Keputusan aduan akan dimaklumkan kepada pengadu setelah siasatan selesai.

11. Adakah terdapat syarat bilangan unit yang perlu berdaftar di bawah kementerian?
Tiada sebarang syarat atau had penetapan bilangan unit yang ditetapkan. Semua pemilik boleh berdaftar sekiranya menawarkan tempat penginapan.

12. Apakah jenis premis yang tidak layak berdaftar di bawah Kementerian?
Premis yang bersifat Short Term Residential Accommodation (STRA) adalah tidak layak untuk berdaftar di bawah MOTAC seperti tidak mempunyai lesen perniagaan premis yang dikeluarkan oleh Pihak Berkuasa Tempatan (PBT).

13 Adakah premis perlu mengemukakan dokumen lain selain daripada yang dinyatakan dalam garis panduan permohonan?
Ya.
Sekiranya permohonan diterima tidak lengkap pihak MOTAC berhak untuk mendapatkan dokumen tambahan seperti gambar premis, status tanah atau surat pemilikan tanah dan sebagainya.

14. Apakah tindakan yang perlu diambil oleh premis penginapan pelancong sekiranya telah terhenti beroperasi?
Pihak premis hendaklah mengemukakan surat makluman dan menyerahkan semula sijil pendaftaran kepada Pesuruhjaya Pelancongan bagi tujuan pembatalan.

PENGELASAN PREMIS PENGINAPAN PELANCONG

1. Bagaimana cara untuk memohon pengelasan Premis Penginapan Pelancong?
Permohonan boleh dibuat secara manual dengan memuat turun borang melalui laman sesawang Portal Kementerian Pelancongan, Seni dan Budaya Malaysia iaitu motac.gov.my

2. Bagaimana pemeriksaan pengelasan dilaksanakan?
Pengelasan boleh dijalankan secara pemeriksaan fizikal bagi permohonan pengelasan baharu. Manakala bagi permohonan pengelasan semula, pemeriksaan dijalankan secara penilaian kendiri oleh pihak premis. Sekiranya pihak MOTAC tidak berpuas hati dengan hasil laporan yang dikemukakan oleh pihak premis, pemeriksaan kali kedua secara fizikal boleh dilaksanakan oleh pihak MOTAC.

3. Adakah terdapat sebarang caj pembayaran dikenakan bagi permohonan pengelasan Premis Penginapan Pelancong?
Tiada sebarang caj dikenakan buat masa sekarang.

4. Adakah Sijil Penggredan mempunyai tempoh sah laku ?
Tempoh sah laku Sijil Penggredan adalah selama 3 tahun.

5. Bilakah pemohon boleh mengemukakan permohonan pengelasan semula?
Pemilik atau Pengusaha hendaklah mengemukakan permohonan pengelasan semula 3 bulan sebelum sijil penggredan tamat. Permohonan yang dikemukakan hendaklah lengkap, teratur dan sempurna.

6. Apakah kesan sekiranya permohonan pengelasan dibuat selepas tamat tempoh sijil penggredan?
Kegagalan mengemukakan permohonan mengikut tempoh yang ditetapkan akan menyebabkan kelewatan pengeluaran Sijil Penggredan dan menjejaskan urusan yang berkaitan.

7. Bagaimana untuk mendapatkan salinan sijil sekiranya berlaku kehilangan Sijil Penggredan Premis Penginapan Pelancong?
Pemohon boleh membuat permohonan penggantian sijil di Bahagian Pelesenan Pelancongan, Ibu Pejabat Putrajaya dengan mengemukakan surat permohonan ataupun e-mel kepada pelesenan@motac.gov.my dengan menggunakan e-mel rasmi premis.

8. Di manakah maklumat mengenai Premis Penginapan Pelancong yang telah diberikan penggredan oleh MOTAC boleh diakses?
Senarai penggredan (Rated Hotel) boleh dirujuk di dalam laman sesawang rasmi MOTAC (motac.gov.my).

9. Sekiranya premis tidak berpuas hati dengan keputusan penggredan yang diberikan, adakah premis boleh mengemukakan rayuan?
Pihak premis hendaklah mengemukakan rayuan dalam tempoh 21 hari daripada surat keputusan permohonan pengelasan dikeluarkan oleh kementerian.

10. Adakah permohonan rayuan masih boleh dibuat selepas tempoh 21 hari?
Tidak.
Permohonan rayuan hanya boleh dibuat sekali sahaja dalam tempoh 21 hari daripada tarikh surat keputusan Mesyuarat Panel Pengelasan Premis Penginapan Pelancong. Walau bagaimanapun, pemohon boleh mengemukakan permohonan pemeriksaan semula premis selepas tempoh satu (1) tahun daripada tarikh keputusan mesyuarat.

11. Adakah pihak premis masih boleh membuat rayuan semula selepas memperoleh keputusan rayuan terdahulu?
Tidak.
Keputusan rayuan adalah muktamad dan rayuan hanya boleh dibuat sekali sahaja.

12. Adakah MOTAC akan mengeluarkan sijil penggredan baharu selepas keputusan permohonan rayuan?
Ya.
Surat Keputusan dan Sijil Penggredan baharu akan dikemukakan kepada premis bagi permohonan rayuan yang berjaya manakala hanya surat makluman keputusan mengekalkan penggredan sedia ada akan dikemukakan bagi permohonan yang ditolak.

13. Adakah premis yang menggunakan perkhidmatan menyumberluar (outsource) akan diambil kira di dalam penilaian pemeriksaan?
Ya.
Sekiranya premis mengemukakan kontrak sebagai dokumen sokongan. Markah penilaian hanya akan diambil kira sekiranya panel penilai dibenarkan membuat penilaian terhadap kemudahan tersebut.

14. Adakah Sijil Penggredan baharu akan dikeluarkan apabila berlaku pertukaran pemilik atau nama premis?
Ya.
Sijil penggredan baharu akan dikeluarkan bagi tujuan pertukaran pemilik atau nama premis. Fi proses dan fi penggantian Sijil Penggredan akan dikenakan sebanyak RM70. Bagi maksud ini, pemohon hendaklah mengemukakan semula sijil asal penggredan untuk tujuan pembatalan.

15. Apakah tindakan yang perlu diambil oleh premis penginapan pelancong sekiranya telah terhenti beroperasi?
Pihak premis hendaklah mengemukakan surat makluman dan menyerahkan semula sijil penggredan kepada Pesuruhjaya Pelancongan bagi tujuan pembatalan.

16. Bagaimanakah pihak premis boleh mendapatkan dokumen berhubung Penilaian Kendiri?
Dokumen-dokumen berhubung Penilaian Kendiri boleh dirujuk di dalam laman sesawang rasmi MOTAC (motac.gov.my).

17. Apakah dokumen yang diperlukan bagi pemeriksaan secara Penilaian Kendiri?
Pemohon perlu muat turun dokumen-dokumen berikut dan mengemukakan kepada Pejabat MOTAC Negeri di mana premis berkenaan beroperasi :

  1. Borang Senarai Semak Permohonan Pembaharuan Pengelasan;
  2. Borang Penilaian/Pemeriksaan Pengelasan;
  3. Laporan Pemeriksaan Pengelasan;
  4. Laporan Gambar Pemeriksaan Pengelasan; dan
  5. Surat Aku Janji Pengelasan.

18. Berapakah bilangan panel pemeriksa semasa pemeriksaan penilaian kendiri dilaksanakan oleh pihak premis?
Panel pemeriksa hendaklah terdiri daripada sekurang-kurangnya tiga (3) panel pemeriksa termasuk Ketua Pemeriksa yang dilantik oleh premis berkenaan. Ketua Panel dan ahli panel boleh terdiri daripada pemilik atau pihak pengurusan yang menguruskan hotel berkenaan. Mereka yang dilantik hendaklah mempunyai pengalaman dalam bidang perhotelan.

19. Bilakah pihak premis akan menerima keputusan penggredan?
Keputusan akan dikeluarkan dalam tempoh tujuh (7) hari bekerja setelah Mesyuarat Panel Pengelasan Premis Penginapan Pelancong bersidang.

20. Premis bagaimanakah yang dibenarkan untuk memohon pengelasan dengan MOTAC?
Premis yang dibenarkan untuk pengelasan adalah premis yang tidak bercampur dengan unit kediaman persendirian sekiranya berada dalam blok bangunan yang sama.

Gambar rajah di bawah menunjukkan keadaan yang dibenarkan dan tidak dibenarkan bagi tujuan pengelasan.

A. Keadaan di mana Blok A dibenarkan untuk pengelasan

BLOK A



B. Manakala Blok B tidak dibenarkan pengelasan.

BLOK B



Nota :
Biru - Premis Penginapan Pelancong
Kuning-Â Kediaman Persendirian

What is a homestay programme?
A homestay programme gives tourists the opportunity to stay with a chosen family, interact and experience the daily life of their homestay family and learn the culture and lifestyle of the rural community in Malaysia. A homestay programme cannot be classified as a lodging facility. It focuses more on lifestyle and experience, including cultural and economic activities.

What types of activities are offered in a homestay programme?
Each homestay programme offers different types of activities, depending on the culture, food, economic activity as well as location. Every state in Malaysia has its own uniqueness in terms of culture, ranging from the nasi dagang in Kelantan to the sumazau dance in Sabah, as well as the long houses in Sarawak. Examples of homestay activities include:

(i) Culture and Lifestyle

  • History
  • Traditional dances, traditional songs and traditional food
  • Traditional games and sports
  • Culture: marriage, assembly of animal sacrifice and festivals

(ii) Economic Activity

  • Rubber tapping
  • Fish breeding
  • Agriculture: paddy, cocoa, oil palm, fruit

(iii) Recreation

  • Sightseeing
  • Jungle trekking
  • White water rafting
  • Visit to nearby tourism products

(iv) Environmental Preservation

  • Tree Planting Programme: Tourists are encouraged to plant trees at their homestays with the aim of preserving the environment and further beautifying the landscape of the homestays.

1. What is the process for becoming a tourist guide?

  • Candidates who have passed the Basic Tourist Guide Course will receive a letter and certificate from the Ministry of Tourism and Culture Malaysia and a Malaysian Skill Certificate from the Department of Skills Development through their tourism training institutions. These candidates are required to sit for the We Are The Host (WATH) Course conducted by the tourism training institutions or the Tourist Guide Association of Malaysia.
  • Successful candidates must submit the documents mentioned below to the Licensing Division of the Ministry of Tourism and Culture Malaysia within 3 months of obtaining the Basic Tourist Guide Course Certificate from the Ministry of Tourism and Culture Malaysia:
    • Basic Tourist Guide Course
    • We Are The Host (WATH) Course
    • Malaysian Skill Certificate
    • 1 passport-sized photograph1 keping gambar berukuran passport
    • 1 copy of identity card
    • 1 copy of receipt of membership in State Tourist Guide Association
    • Detailed medical certificate from any government hospital/licensed medical practitioner
  • A provisional Tourist Guide Licence will be issued within 5 days of submission of documents.
  • Tourist guides must sit for the Tourist Guide Confirmation Course within the 2-year probation period and acquire 3 Continuous Tourism Related Education (CTRE) certificates in order to obtain a Permanent Tourist Guide Licence.
  • To renew the Tourist Guide Licence, 6 CTRE certificates must be acquired within 2 years.


2. What are the opportunities for career advancement for a tourist guide?
Existing tourist guides can enhance their knowledge by learning foreign languages and increasing their guiding languages so that they can guide foreign tourists. Tourist guides who can speak foreign languages are very much in demand now. For tourist guides who are interested in training and teaching, with enough experience, they can become trainers and examiners for the tourist guide course at tourism training institutions. With sufficient experience and capital, tourist guides can also involve themselves in tourism related businesses such as tour agencies, hotels and resorts.

3. What are the differences between city tourist guides and nature tourist guides?

Local Nature Tourist GuidesAttend and pass the Local Nature Tourist Guide Course to obtain a local nature tourist guide licence. The duration of the course is 17 days months and it is conducted by the Department of Wildlife and National Parks.
City Tourist Guides
City tourist guides can guide tourists in cities throughout Malaysia.Local nature tourist guides can guide tourists only within the natural areas they selected when they registered to obtain their license.
Attend and pass the Basic Tourist Guide Course to obtain a city tourist guide licence. The duration of the course is 500 hours (4-6 months) and it is conducted by tourism training institutions registered with the Ministry of Tourism and Culture Malaysia.
The colour of the license is blue.The colour of the license is green.

What is the seating capacity of Tunku Abdul Rahman Hall?
It has 400 seats and this number may be less depending on the type of event and performance.

How do I get to the Malaysia Tourism Centre?
The nearest LRT stations are the Bukit Nenas Station (monorail) and KLCC Station or Dang Wangi Station (Putra line). Both stations are located near the centre. Bus services which pass through this area are RapidKL no. B103 (from Titiwangsa & Bukit Bintang), B105 (Mid-Valley & KL Sentral), B114 (Maluri & Titiwangsa), and Metrobus no. 28, 78 & 79 (from Jalan Hang Lekir) and you have to alight in front of the Renaissance Hotel. The Malaysia Tourism Centre is only a 10-minute walk from KLCC.

When was the Malaysia Tourism Centre officially opened?
The Malaysia Tourism Centre, previously known as the Tourism Information Complex, was officially opened on 5 September 1990 by the then Prime Minister of Malaysia, Dato’ Seri Dr Mahathir Mohamed.

Who is the owner of the Malaysia Tourism Centre?
The Malaysia Tourism Centre is owned by the Ministry of Tourism and Culture Malaysia. The aim of its establishment is to provide tourism services and facilities such as tourism advisory services through tourism counters, e-portal facilities, as well as to hold cultural performances and activities.

How do I purchase tickets for the cultural performances?
You may purchase the tickets at the counter at the entrance of the performance hall from 2.30 to 3.00 pm on Monday, Tuesday and Thursday and from 8.00 to 8.30 pm on Saturday. For further information on ticket purchase, please call 03-92354 900.

How much are the tickets?
Tickets to cultural performances organised by the Malaysia Tourism Centre cost RM5.00. The prices of tickets for performances organised by external parties are determined by the promoter of each performance. They are normally RM20 – RM250 depending on the type of performance.

Are facilities provided for disabled people?
The Malaysia Tourism Centre is equipped with facilities for visitors in wheelchairs. We also provide a unisex toilet for disabled people.

Is there a dress code to watch performances at the Malaysia Tourism Centre?
Yes. For orchestra and choir performances, wear a lounge suit, batik shirt or long-sleeved shirt. For theatre and dance performances, wear neat and tidy clothes. Faded jeans, T-shirts, revealing clothes, shorts, sports attire, sports shoes and flip-flops are not allowed.

Is there a place to park?
There are ample parking bays which are free.

How do I register my company with the Ministry of Tourism?
You need to complete the company registration form and submit it together with the following documents:

  1. Company profile
  2. Copy of bumiputera status certificate
  3. Copy of Ministry of Finance certificate
  4. Copy of certificates from the Contractor Service Centre (PKK) and the Construction Industry Development Board (CIDB) – for work projects
  5. 2 company cards

How does a company participate in a tender/quotation of the Ministry of Tourism?
For work projects, a contractor/supplier must be bumiputera and registered in class F with the Contractor Service Centre (PKK) under the related headings/sub-headings and the Construction Industry Development Board (CIDB).

For supplies/services, the suppliers/companies must be registered with the Ministry of Finance under the relevant field code.

What are the financial regulations governing invitations to class F contractors?
All work with a value of less than RM200,000 is reserved for class F bumiputera contractors registered with the Contractor Service Centre under the related headings/sub-headings. Registration of class F contractors is done according to district, therefore only contractors in that district can be offered work under RM200,000.

Why are subsidiary companies/co-operatives not allowed to participate in tenders/quotations of their parent body?
Government equity subsidiary companies, co-operatives, civil servant fund, etc. are prohibited from participating in any procurement managed by the ministry/department. This is to avoid any conflict of interest in the procurement.

Licensing

I am interested in starting a tour company. What is the procedure?
You need to fill in Form 1 – Application for Licence to Carry on or Operate a Tour Operating Business and Travel Agency Business and submit it together with a processing fee of RM100.00. In addition, several documents must be submitted as stated in the application checklist. For further information, please visit www.motac.gov.my.

Are there any conditions to be observed when applying for a tour operating business licence?
There are several conditions that need to be met. Among them are having sufficient paid-up capital according to the area where you wish to operate and the experience of members of the Board of Directors/shareholders in the field of tourism. For further information, please visit www.motour.gov.my.

What is the condition for the breakdown of shareholding in a tour operating company?
The breakdown of shareholding, where it involves 70% national and 30% foreign holding, the maximum limit is 30% and applies only to the inbound and travel agency (ticketing) business.

Are companies/co-operatives allowed to become shareholders?
Yes, companies/co-operatives are allowed to have shares in a tour operating company, although the breakdown of foreign equity (if any) needs to be examined.

Where can I find out about the regulations that need to be observed by a tour operating company?
You can refer to the Tourism Industry Act 1992 and the regulations made thereunder for all the regulations that need to be observed by a tour operating company.

Are changes to members of the Board of Directors/shareholders which involve the bumiputera and non-bumiputera allowed?
If the licence of the company was approved with a bumiputera percentage, the company is not allowed to reduce/dissolve the bumiputera percentage. However, no condition is imposed on the breakdown of the percentage between the bumiputera and non-bumiputera.

I want to move the location of my premises. Is this allowed?
Prior application needs to be submitted for each change. It is allowed if it is not outside the area stipulated based on the paid-up capital.

In a travel agency (ticketing) licence application, is an IATA licence required?
An IATA licence is not required for a travel agency licence application.

Berapakah tempoh masa kelulusan permohonan lesen baru perniagaan pengendalian pelancongan dan agensi pengembaraan?
The client charter for the approval of an application for a new tour operating business licence is 35 days from the receipt of the complete application.

What is the licence renewal period?
The licence renewal period is 1 to 3 years, depending on the licence renewal conditions. For further information, please visit www.motour.gov.my.

I own a private limited company and I wish to apply for an excursion bus/hire and drive car licence. What is the procedure?
You must first have a tour agency licence from the Ministry of Tourism before you can apply for an excursion bus or hire and drive car licence.

What are the conditions for applying for an excursion bus/hire and drive car licence?
Complete Form 1 – New Application for Excursion Bus Licence or Form 2 – New Application for Hire and Drive Car Licence with a processing fee of RM50.00. In addition, submit the documents listed in the application checklist. This checklist will be appended to the application form. For further information, please visit www.motac.gov.my.

How much is the excursion vehicle licence fee?
The fee for the excursion vehicle licence is RM60.00 per year, while the hire and drive car licence fee is RM40.00 per year.

What is the age limit allowed for an excursion vehicle?
The age limit allowed for an excursion bus is 12 years while the age limit for a hire and drive car is 6 years for 1800 cc and below and 8 years for 2000 cc and above. The age limit for four-wheel drives is 10 years.

I want to use an imported vehicle as an excursion vehicle. Is this allowed?
The ministry has no objection if a company wishes to use an imported vehicle but its age will be determined according to the year of manufacture and not the year it was registered as is the case for other vehicles.

I want to apply for excise duty exemption. What is the process?
An application must be made to the Ministry of Finance by completing the excise duty exemption form and obtaining confirmation from the Ministry of Tourism that the company possesses a hire and drive car licence.

Can I apply for excise duty exemption for all types of vehicles to be used as hire and drive cars?
No. Only national cars are eligible for excise duty exemption.

I understand that four-wheel drive vehicles too can be exempted from excise duty. Is this true?
Yes. However, only a 50% excise duty exemption is allowed and it is restricted to vehicles that are assembled in Malaysia.

My company has moved to another location and this has been approved by the ministry. However, the address on the excursion vehicle licence remains the same. Does it need to be changed?
Yes. You need to change the address by applying for a variation of the conditions of the licence of the excursion bus/hire and drive car.

I have a licence for an excursion bus with a capacity of 27 – 40 passengers. However, I want to use an excursion bus with a capacity of 44 passengers. What is the procedure?
You need to apply to change the number of seats by completing the application form to change the conditions of the licence or letter of approval. Please attach the bus body plan that has been approved by the RTD or the registration letter of the excursion bus which shows that the number of seats was originally 44 (for used vehicles).

Can I apply for a new tourist guide licence without the We Are The Host (WATH) Course certificate?
The We Are The Host (WATH) Course is mandatory (it is normally included in the Basic Tourist Guide Course module) and the course certificate must be attached to the application form. Nevertheless, special considerations may be made.

Is the Eco-Host Course mandatory for new TG applications and do I need to take the course as a condition for renewal?
The Eco-Host Course is mandatory. For applicants without this certificate, conditional approval will be granted but they are required to attend the course before they can submit their applications for renewal the following year. The course needs to be taken only once although it is also encouraged as a refresher course.

If my TG licence has been revoked, how do I apply for the licence again?
Applicants may be licensed again subject to the following conditions:

  1. Attend a refresher course (city guide)/Eco-Host Course (nature guide)
  2. Reactivate membership in a tourist guide association.
  3. Undergo a medical examination.
  4. Submit an application by completing form 1 (Reg. 3).

If my CTREs are insufficient (for example only 2 CTREs), can my licence renewal application be processed?
Your renewal application can be processed on condition that you submit the remaining CTRE certificates within a period of 3 – 6 months (depending on the number of CTREs that you need).

Can a local nature guide change his/her guiding zone?
Changing of guiding zone is not allowed. Applicants may conduct guiding assignments only in the area where they attended the Local Nature Course.

Is a nature guide allowed to make commentaries in an excursion bus?
Commentaries in an excursion bus are the responsibility of a city guide. Nature guides are allowed to conduct their guiding assignments only in areas with natural products.

What are the major requirements for foreign nationals to apply for a tourist guide licence?
Foreign nationals may be licensed as temporary tourist guides subject to the following conditions:

  1. Passed the Basic Tourist Guide Course/Induction Course/ attended the interview session to gauge the level of proficiency of (foreign) language and knowledge of tourism products in Malaysia.
  2. Secured an employment contract (full-time) with any tour operating company in Malaysia.
  3. Hold a valid passport.
  4. Member of a tourist guide association recognised by the ministry.

What are the functions of tourism training institutions and what are the courses offered?
The functions of tourism training institutions are to provide training or courses relating to the tourism industry and the courses offered are diploma and certificate-type skill courses.

How do I set up a tourism training institution?
Those interested should set up a private limited company which is incorporated under the Companies Act 1965.

How much paid-up capital is required to set up a tourism training institution?
The paid-up capital required to set up a tourism training institution is a minimum of RM200,000.

How do I obtain the application form and how much is the processing fee?
The application form may be obtained from the Licensing Division of the Ministry of Tourism and regional licensing offices. It can also be downloaded from the website of the ministry. The processing fee is RM100 in bank draft or postal order.

My prospective business partner (50% shareholder) is also a shareholder in another licensed tourism training institution. Can he become a shareholder in this new tourism training institution?
No, because no individual is allowed to monopolise more than one company in the same field.

Does the licensing of tourist accommodation premises fall under the responsibility of the Ministry of Tourism?
No. The Ministry of Tourism is responsible only for registering and classifying tourist accommodation premises. The licensing of tourist accommodation premises is under the responsibility of the local authorities.

I have already registered with the Ministry of Tourism under the Registration of Tourism Projects. Do I still need to register under the Registration of Tourist Accommodation Premises?
Yes, the Registration of Tourism Projects and the Registration of Tourist Accommodation Premises have different objectives. The Registration of Tourist Accommodation Premises is for classification and inventory purposes, while the Registration of Tourism Projects is for promotion and incentive purposes.

Do tourist accommodation premises in the form of serviced apartments need to be registered and classified?
There are two types of serviced apartments, namely residential serviced apartments involving long-term rental or permanent ownership which do not have to be registered and classified, and commercial serviced apartments which provide services offered by other hotels and which need to be registered.

What is the Orchid classification scheme?
The Orchid rating is a classification system created for budget accommodation premises which do not meet the requirements of the Star Classification Scheme.

Do tourist accommodation premises with less than 10 rooms need to be registered?
Yes. The registration of tourist accommodation premises is mandatory for all accommodation premises as defined under the Tourism Industry Act, regardless of the number of rooms.

What types of complaints can I submit to the ministry?
Complaints that may be submitted to the ministry should be with regard to the following matters:

  1. Tour operating business and travel agency business (TOB TAB).
  2. Excursion buses and hire and drive cars.
  3. Tourism training institutions.
  4. Tourist guides.
  5. Tourist accommodation premises.

How do I make a complaint?
You may submit your complaint in writing, or by phone, fax or e-mail with your full name and address.

What documents do I need to provide when I submit my complaint?
The documents that you should attach when submitting your complaint are those that are related to the package purchase invoice, the itinerary, payment receipts, photographs or any document that can support the validity of your complaint.

How long does it take to resolve my complaint?
If your complaint is related to an external agency, it will be resolved within 3 working days and if it is directly related to matters under paragraph 1, it will be resolved within 21 working days.

What types of enforcement are carried out by the ministry?
The types of enforcement carried out by the ministry are as follows:

  1. Search of licensed and unlicensed tour operating businesses and travel agency businesses (TOB TAB).
  2. Inspection of licensed and unlicensed tourism vehicles.
  3. Inspection of licensed and unlicensed tourist guides.

How do I recognise the ministry’s enforcement officers?
The enforcement officers will normally show their authorisation cards signed by the Minister of Tourism.

What acts are applied by the ministry in enforcing the laws in the tourism industry?
The ministry enforces the following acts and regulations:

  1. Tourism Industry Act 1992;
  2. Tourism Industry (Tour Operating Business and Travel Agency Business) Regulations 1992;
  3. Tourism Industry (Licensing and Control of Tourist Guides) Regulations 1992;
  4. Tourism Industry (Licensing of Tourism Training Institutions) Regulations 1994;
  5. Tourism Industry (Compounding of Offences) Regulations 1992;
  6. Tourism Vehicles Licensing Act 1999; and
  7. Tourism Vehicles (Licensing and Control of Tourism Vehicles) Regulations 2000.

What forms of action can the ministry take in the event of the contravention of any of the abovementioned laws and regulations?
The forms of action that may be taken by the ministry are as follows:

  1. Prosecution in court.
  2. Offer of fine.
  3. Suspension of licence.
  4. Revocation of licence.