{"id":105317,"date":"2026-08-12T09:30:32","date_gmt":"2026-08-12T01:30:32","guid":{"rendered":"https:\/\/www.motac.gov.my\/?post_type=frequently-asked-que&#038;p=105317"},"modified":"2026-08-12T09:32:05","modified_gmt":"2026-08-12T01:32:05","slug":"i-am-facing-technical-disruptions-such-as-system-errors-or-being-unable-to-log-in-while-using-motacs-online-services-how-can-i-get-assistance","status":"publish","type":"frequently-asked-que","link":"https:\/\/www.motac.gov.my\/en\/frequently-asked-que\/i-am-facing-technical-disruptions-such-as-system-errors-or-being-unable-to-log-in-while-using-motacs-online-services-how-can-i-get-assistance\/","title":{"rendered":"I am facing technical disruptions (such as system errors or being unable to log in) while using MOTAC&#8217;s online services. How can I get assistance?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">For external users or industry players facing technical system issues, you may take the following actions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refer to the User Manual provided on the login page of the respective system.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact the specific Helpdesk for that system using the contact information displayed at the bottom of the system interface.<\/span><\/li>\n<\/ul>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"faq_bahagian":[1628],"faq_sistem":[1711],"class_list":["post-105317","frequently-asked-que","type-frequently-asked-que","status-publish","hentry","faq_bahagian-information-management-division","faq_sistem-9-online-services-access"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/frequently-asked-que\/105317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/frequently-asked-que"}],"about":[{"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/types\/frequently-asked-que"}],"version-history":[{"count":1,"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/frequently-asked-que\/105317\/revisions"}],"predecessor-version":[{"id":105318,"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/frequently-asked-que\/105317\/revisions\/105318"}],"wp:attachment":[{"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/media?parent=105317"}],"wp:term":[{"taxonomy":"faq_bahagian","embeddable":true,"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/faq_bahagian?post=105317"},{"taxonomy":"faq_sistem","embeddable":true,"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/faq_sistem?post=105317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}