{"id":29962,"date":"2025-11-01T11:35:19","date_gmt":"2025-11-01T03:35:19","guid":{"rendered":"https:\/\/www.motac.gov.my\/bahagian-dan-unit\/corporate-communications-unit\/"},"modified":"2025-11-01T11:35:19","modified_gmt":"2025-11-01T03:35:19","slug":"corporate-communications-unit","status":"publish","type":"bahagian-dan-unit","link":"https:\/\/www.motac.gov.my\/en\/bahagian-dan-unit\/corporate-communications-unit\/","title":{"rendered":"Corporate Communications Unit"},"content":{"rendered":"

FUNCTIONS
\nCorporate Affairs Section<\/strong><\/p>\n

    \n
  1. To communicate and disseminate information at ministerial, national and global levels.<\/li>\n
  2. To plan and implement activities to enhance the corporate image of the Ministry \/ Agency.<\/li>\n
  3. To plan, co-ordinate and implement communications \/ promotion \/ publicity programmes as well as the achievements of the Ministry \/ Agency for official events of the Ministry from time to time.<\/li>\n
  4. To plan and conduct an impact study on the effectiveness of the delivery system of the Ministry \/ Agency.<\/li>\n
  5. To plan, manage and publish the Ministry’s publications as sources of information such as the Ministry’s corporate video, comprehensive handbook\/guidebook of the Ministry, the Ministry’s directory, annual reports, bulletins and other forms of publications for the purpose of promotion of the Ministry.<\/li>\n<\/ol>\n

    Public Relations and Customer Service Section
    \nPublic Relations and Media<\/em><\/strong><\/p>\n

      \n
    1. To provide explanations of the policies of the Ministry \/ Agency.<\/li>\n
    2. To plan and implement public relations programmes of the Ministry \/ Agency.<\/li>\n
    3. To establish and maintain continuous good relations between the Ministry and the mass media and public.<\/li>\n
    4. To co-ordinate official visits of the Ministry.<\/li>\n
    5. To prepare and disseminate notes to editor (NE), press statements, press releases and newspaper inserts as well as to provide advisory services to the media in their coverage.<\/li>\n
    6. To manage and conduct briefings on the functions and roles of the Ministry \/ Agency.<\/li>\n
    7. To provide advisory services on public relations and media relations to the minister\/deputy minister \/ secretary-general \/ deputy secretary-general.<\/li>\n
    8. To prepare texts of speeches, messages, interview texts, discussion topics, welcoming statements, press statements of the minister \/ deputy minister\/ secretary-general \/ deputy secretary-general.<\/li>\n
    9. To co-ordinate and manage press conferences for the minister \/ deputy minister \/ secretary-general \/ deputy secretary-general.<\/li>\n
    10. To co-ordinate the recording of videos \/ photographs for official events of the Ministry and to manage the image archive.<\/li>\n
    11. To monitor and co-ordinate the contents of the official website of the Ministry.<\/li>\n<\/ol>\n

      Complaint Management and Customer Service<\/em><\/strong><\/p>\n

        \n
      1. To plan, manage, implement and monitor all customer-related matters.<\/li>\n
      2. To manage, monitor and co-ordinate all complaints\/feedback from customers\/the public received via suggestion boxes, letters, telephone calls, e-mail, newspapers, Open Day, iSPAAA System, visits and others.<\/li>\n
      3. To prepare and co-ordinate responses to complaints as well as to recommend actions to be taken, monitor and supervise the public complaint system.<\/li>\n
      4. To monitor, analyse and document issues relating to the Ministry \/ Agency in the mass media (newspaper cuttings).<\/li>\n
      5. To plan, co-ordinate and implement the customer satisfaction study.<\/li>\n
      6. To plan, co-ordinate and publish the Ministry \/ Agency’s publications.<\/li>\n
      7. To manage the customer service officers of the Ministry \/ Agency.<\/li>\n
      8. To provide advice to the Ministry \/ Agency on the services to be provided to customers.<\/li>\n
      9. To perform the duties of liaison officers of the Public Complaints Bureau, PIKA, PEMUDAH and Warkah for PM.<\/li>\n
      10. To co-ordinate and manage the Ministry’s Open Day.<\/li>\n<\/ol>\n

        CLIENT CHARTER<\/strong><\/p>\n

          \n
        1. Issue a press conference text \/ interviews, press releases \/ press release within two (2) days prior to the event \/ press conference was held.<\/li>\n
        2. Coordinate the text of speeches \/ remarks the Minister \/ Secretary-General will be issued within one (1) week and the speech the Prime Minister and Deputy Prime Minister in the last two (2) weeks before the event is held.<\/li>\n
        3. Issue a photo shot within one (1) day after an event \/ activity \/ media conference was held.<\/li>\n
        4. Uploading information activities \/ programmes to facebook official page Ministry of Tourism and Culture during the activities \/ programmes are held.<\/li>\n
        5. Bulletin publishes MOTAC, Ministry of Tourism and Culture four times a year, on Jan – Mac, April-June and July-September, and October-December.<\/li>\n
        6. Editor Note (Note-to Editor) issued to the media within three (3) days before the event.<\/li>\n
        7. Create a campaign in the media within four (4) days before the programme was held.<\/li>\n
        8. Prepare press-kit(s) within three (3) days before the programme was held.<\/li>\n
        9. Responding to Letter to Editor within 24 hours.<\/li>\n
        10. To issue an acknowledgment letter after receiving complaints within 3 working days<\/li>\n
        11. To issue a follow-up letter for investigation\/response within 7 working days after the complaint is received.<\/li>\n<\/ol>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"categories":[1007],"tags":[],"class_list":["post-29962","bahagian-dan-unit","type-bahagian-dan-unit","status-publish","hentry","category-division-unit"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/bahagian-dan-unit\/29962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/bahagian-dan-unit"}],"about":[{"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/types\/bahagian-dan-unit"}],"version-history":[{"count":0,"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/bahagian-dan-unit\/29962\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/media?parent=29962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/categories?post=29962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.motac.gov.my\/en\/wp-json\/wp\/v2\/tags?post=29962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}